Exchange & Returns
We want you to love your fabrics. Because every meter is cut specifically for you, we have a tailored policy to ensure fairness and quality.
The "Cut-to-Order" Policy
At Ambrins Fabrics, every order is bespoke. When you request a specific length, we cut it from a fresh roll exclusively for you.
Therefore, we generally cannot accept returns or exchanges for fabrics simply due to a change of mind or preference after the fabric has been cut.
Defects & Errors
While we inspect every inch before packing, human errors can happen. We will immediately replace or refund your order if:
- The fabric has a visible manufacturing defect (tears, stains, print errors).
- You received a different fabric than what you ordered.
- The length received is significantly shorter than ordered.
How to Request a Correction
If you encounter an issue with your order, please contact our support team immediately. We will review your concern and guide you through the necessary steps.
We appreciate your understanding of our bespoke cutting process. Every purchase you make supports our commitment to quality and minimal waste.